🚨 Fast-track Emergency Service Available — Call Now! (585) 440-9140
    FAQ

    Frequently Asked Questions

    Get answers to common questions about our garage door services.

    In most cases, we can diagnose and repair slow-moving garage doors within 24-48 hours of your call. Slow movement is typically caused by worn rollers, insufficient lubrication, or spring tension issues — all of which our technicians carry parts for in their service vehicles. Our expert repair service covers all these issues. For emergency situations where your door is completely stuck, we offer same-day fast-track emergency service. Call us at (585) 440-9140 to schedule your next-day appointment.
    Slow garage door movement can be caused by several factors: 1) Worn or damaged rollers that create friction along the tracks — see our complete roller replacement guide, 2) Lack of proper lubrication on springs, hinges, and tracks, 3) Weakening torsion springs that no longer provide adequate counterbalance, 4) Misaligned tracks that cause the door to drag, 5) Opener motor issues or worn gears. Our preventive maintenance service addresses all of these issues before they become costly repairs.
    Yes! We understand that a new garage door is a significant investment. We offer flexible financing options through our partner lenders, including 0% interest for qualified buyers on 12-month terms. We also accept all major credit cards. Learn more about the value of a new door in our article on long-term cost benefits. Our free in-home consultation includes a detailed quote with all financing options explained. Contact us to get started.
    Victor Garage Doors proudly serves Victor and the greater Finger Lakes region, including Canandaigua, Farmington, Macedon, Palmyra, Newark, Geneva, Seneca Falls, Waterloo, Auburn, and Lyons. View all service areas.
    We stand behind our work with a comprehensive 5-Year Warranty on all parts and labor for new installations. For repairs, we provide a 1-year warranty on parts and a 90-day warranty on labor. Read our detailed warranty comparison guide to understand what's covered. If you're not happy with our work, we'll refund your money — that's our satisfaction guarantee.
    Absolutely. Victor Garage Doors is fully licensed, bonded, and insured in New York State. All our technicians are Master Technician certified and undergo continuous training. Learn more about our team and our commitment to safety, including fire safety compliance. Contact us for any questions.

    Still Have Questions?

    Our friendly team is here to help. Call us anytime and we'll be happy to answer your questions or provide a free estimate.

    Call Now: (585) 440-9140